SpaceManager Closets
Effective Date: October 8, 2026
1. Introduction
SpaceManager Closets ("SpaceManager," "Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, retain, and safeguard personal information when you visit our website at https://spacemanager.com, request a consultation, communicate with our employees, purchase our products or services, or otherwise interact with our business.
SpaceManager Closets is a Houston, Texas-based company specializing in custom-designed and manufactured closets, garages, pantries, home offices, Murphy beds, laundry rooms, and other home organization solutions.
This policy applies to information collected through our website, telephone calls, text messages, emails, showroom visits, in-home consultations, customer transactions, and other business interactions.
2. Information We Collect
We collect information reasonably necessary to provide our products and services, operate our business, improve customer experiences, and communicate with customers.
A. Personal and Contact Information
We may collect:
- First and last name
- Email address
- Telephone and mobile phone numbers
- Residential or business address
- Billing and project installation addresses
- Appointment and scheduling information
- Company name and professional details for trade customers
- Communication preferences
B. Project and Transaction Information
When you request or purchase our products or services, we may collect:
- Room dimensions, measurements, and floor plans
- Photographs of spaces requiring design or installation
- Design preferences, product selections, and specifications
- Project estimates, quotations, contracts, and invoices
- Purchase and payment history
- Installation schedules and service records
- Warranty and customer service information
- Customer feedback and satisfaction surveys
Payment information may be processed through authorized third-party payment service providers. We do not require customers to submit sensitive payment card information through ordinary email or text messages.
C. Communications and SMS Information
When you communicate with us, we may collect:
- Your telephone number and email address
- Email and text message content
- Customer inquiries and responses
- Communication history
- Appointment confirmations and service updates
- SMS consent records, including the date, method, and scope of consent
- SMS opt-out and communication preference records
We use this information to respond to inquiries, manage customer relationships, coordinate services, and honor communication preferences.
D. Website and Technical Information
When you visit our website, we and our technology providers may automatically collect:
- IP address
- Browser and device information
- Operating system
- Pages visited and time spent on our website
- Referral sources
- Website interactions and form submissions
- Cookies, pixels, and similar online identifiers
This information helps us operate, secure, analyze, and improve our website and marketing activities.
3. How We Use Your Information
SpaceManager Closets may use personal information to:
- Respond to inquiries and consultation requests.
- Schedule showroom visits, in-home consultations, and design appointments.
- Prepare custom designs, quotations, proposals, and estimates.
- Process purchases, payments, and customer agreements.
- Coordinate manufacturing, deliveries, installation, warranty service, and project follow-up.
- Communicate appointment confirmations, scheduling changes, project updates, and customer service information.
- Send promotional emails or text messages where the required consent has been obtained.
- Maintain customer records and improve our products and services.
- Measure website performance and advertising effectiveness.
- Protect our business, investigate suspected fraud, and comply with legal obligations.
We seek to use personal information only for legitimate business purposes consistent with this Privacy Policy and applicable law.
4. SMS/Text Messaging Privacy and Consent
SpaceManager Closets uses SMS and MMS messaging to communicate with customers and prospective customers.
Our text messaging activities may include:
- Responding to customer inquiries
- Scheduling design consultations
- Confirming or rescheduling appointments
- Coordinating showroom visits
- Following up on estimates and proposals
- Providing project, manufacturing, and installation updates
- Responding to customer service and warranty inquiries
- Sending promotional information when separately authorized
SMS Consent
We obtain applicable consent before sending business-initiated text messages.
Consent may be obtained through website forms, written agreements, electronic communications, or verbal consent when permitted by law and carrier requirements.
Customers who initiate a text message conversation with SpaceManager may receive responses relating to their inquiry.
Where required, marketing or promotional text messages are sent only after obtaining express written consent.
Providing a telephone number alone does not automatically constitute consent to receive marketing text messages.
Consent to receive promotional text messages is voluntary and is not a condition of purchasing any product or service.
Mobile Information Privacy — No Sale or Marketing Sharing
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
All other categories of information sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent. This information will not be shared with third parties or affiliates for their marketing or promotional purposes.
We do not sell, rent, trade, or provide customers' mobile telephone numbers, SMS consent records, or text messaging opt-in information to third parties or affiliates for their independent marketing or promotional activities.
We may disclose information to authorized service providers that assist us in delivering communications and operating our messaging systems, including telecommunications providers, messaging platforms, and customer relationship management providers. Such providers may process information only as necessary to deliver services on our behalf, subject to applicable contractual and confidentiality protections.
SMS consent is specific to SpaceManager Closets and is not transferable to unrelated businesses.
Opting Out
You may withdraw your consent to receive text messages at any time by replying STOP to a message from SpaceManager Closets.
You may also contact us at admin@spacemanager.com to request removal from our SMS communications.
After opting out, you may receive a final confirmation message. We will honor your opt-out request in accordance with applicable law.
SMS Assistance
Reply HELP to a SpaceManager Closets text message for assistance or contact us at:
Email: admin@spacemanager.com
Phone: (713) 688-8808
Message frequency varies depending on your inquiries, project activity, and communication preferences.
Message and data rates may apply.
Please refer to Section 15, SMS Messaging Terms and Conditions, for additional information.
5. How We Share Information
SpaceManager Closets does not sell customer contact information to third-party marketing companies.
We may disclose limited personal information to the following categories of recipients when reasonably necessary for the identified purposes.
A. Authorized Technology and Business Service Providers
We use third-party services to support business operations, including:
- Website hosting and security
- Customer relationship management
- Telephone and SMS communications
- Email delivery and marketing administration
- Appointment scheduling
- Payment processing and accounting
- Customer support
- Data storage and business software
- Website analytics and advertising measurement
These providers may access the information necessary to perform services on our behalf.
B. Project and Professional Service Providers
Where necessary and appropriate, information may be shared with professional advisers, financing providers selected by customers, or other authorized parties involved in fulfilling a customer's requested services.
We limit these disclosures to information reasonably required for the relevant business purpose.
C. Legal and Regulatory Requirements
We may disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights, enforce agreements, or address security and safety concerns.
D. Business Transactions
If SpaceManager Closets undergoes a merger, acquisition, restructuring, or sale of business assets, relevant information may be transferred as part of that transaction, subject to applicable privacy and confidentiality obligations.
Regardless of the above, SMS opt-in records and mobile messaging consent will not be provided to third parties or affiliates for their independent marketing or promotional use.
6. Cookies, Analytics, and Advertising
Our website uses cookies and similar technologies to improve functionality, understand visitor behavior, evaluate marketing performance, and deliver relevant advertising.
These technologies may include services such as Google Analytics, Google Ads, and Meta Pixel.
We may use:
- Essential cookies: Support website functionality, security, and technical operations.
- Analytics cookies: Help us understand website traffic, visitor engagement, and website performance.
- Advertising cookies and pixels: Help measure advertising performance and deliver relevant advertisements.
Some third-party advertising technologies may collect or receive online identifiers and browsing activity and use them under their own privacy practices.
These activities may qualify as targeted advertising or data sharing under certain privacy laws, even when no information is sold for money.
Where required by applicable law, we will provide appropriate notices, consent choices, and opt-out mechanisms for these activities.
You can manage cookies through your browser settings and available website privacy controls. Disabling certain cookies may affect website functionality.
7. Email Marketing and Communications
If you subscribe to our newsletter or otherwise authorize marketing emails, we may send design inspiration, home organization tips, company updates, or special offers.
You can unsubscribe from marketing emails by clicking the unsubscribe link included in those messages or contacting us directly.
Unsubscribing from promotional communications does not prevent us from sending important transactional or service-related communications when legally permitted.
8. Photographs, Floor Plans, and Customer Projects
As part of our design and installation services, we may collect photographs, measurements, and other details relating to a customer's home or business.
We use these materials to:
- Develop and present design recommendations
- Prepare accurate proposals and manufacturing specifications
- Coordinate installation and quality control
- Maintain project and warranty records
- Provide requested customer service
We respect the privacy of customers' homes and personal spaces.
We will seek appropriate permission before publicly using identifiable customer information or identifiable private-home imagery for testimonials, advertising, promotional materials, or project showcases.
We may use non-identifying or appropriately de-identified project information for internal training, design improvement, and business operations.
9. Information Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
These may include appropriate access controls, secure technology services, employee confidentiality requirements, and administrative security procedures.
Access to personal information is limited according to legitimate business needs.
Although we take reasonable precautions, no electronic system, website, or method of transmitting information can be guaranteed to be completely secure.
We encourage customers not to transmit highly sensitive personal or financial information through unsecured communication channels.
10. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.
Retention periods may depend on:
- The duration of our customer relationship
- Active or completed customer projects
- Warranty and service obligations
- Accounting, tax, and contractual requirements
- Applicable recordkeeping laws
- Dispute resolution and legitimate business needs
- Communication consent and opt-out requirements
SMS consent and opt-out records may be retained as necessary to document compliance and prevent unwanted communications.
When information is no longer reasonably required, we take appropriate steps to delete, de-identify, or securely dispose of it.
11. Your Privacy Rights and Choices
Depending on your state of residence and applicable law, you may have the right to:
- Request access to personal information we maintain about you.
- Request correction of inaccurate personal information.
- Request deletion of personal information, subject to applicable exceptions.
- Request a portable copy of certain personal information.
- Opt out of promotional communications.
- Opt out of certain targeted advertising or other regulated data processing activities.
- Withdraw consent where processing is based on consent.
- Appeal a decision concerning an eligible privacy request, when applicable law provides that right.
To submit a privacy request, contact:
Email: admin@spacemanager.com
Subject: Privacy Request
Phone: (713) 688-8808
We may request reasonable information to verify your identity before fulfilling a privacy request.
We will respond within timeframes required by applicable law and explain any legally permitted limitations.
If your request is denied and you have a statutory appeal right, you may appeal by replying to our decision email with "Privacy Appeal" in the subject line.
We will not unlawfully discriminate against customers for exercising applicable privacy rights.
12. Children's Privacy
SpaceManager Closets' website and services are intended for adults seeking home improvement products and services.
We do not knowingly collect personal information directly from children under 13 or direct advertising or SMS marketing programs toward children.
If we become aware that we have collected personal information from a child in violation of applicable law, we will take appropriate steps to remove it.
Parents or guardians with related concerns may contact admin@spacemanager.com.
13. Third-Party Websites and Services
Our website may contain links to third-party websites, financing services, social media platforms, or other external resources.
These third parties operate independently and may maintain their own privacy policies.
We are not responsible for the privacy practices of websites or services outside our control.
We encourage visitors to review applicable third-party privacy notices before submitting personal information.
14. Changes to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our business operations, technology, legal obligations, or privacy practices.
Updates will be posted on our website with a revised effective date.
Where required by law, we will provide additional notice or obtain consent before implementing material changes.
15. SMS Messaging Terms and Conditions
The following terms apply to SpaceManager Closets' SMS and MMS messaging program.
Program Description
By expressly opting in to receive text messages from SpaceManager Closets, you agree to receive messages associated with the categories of communications for which you have provided consent.
Messages may include responses to inquiries, consultation scheduling, appointment reminders, estimates, project follow-ups, order or installation updates, customer service communications, and promotional offers when separately authorized.
Message Frequency
Message frequency varies based on customer inquiries, appointments, active projects, and communication preferences.
Message and Data Rates
Message and data rates may apply according to your wireless carrier and mobile service plan.
Opt-Out Instructions
You may opt out at any time by replying STOP to any SMS message from SpaceManager Closets.
After opting out, you may receive one final confirmation message.
Customer Support
For assistance, reply HELP to any message or contact:
Email: admin@spacemanager.com
Phone: (713) 688-8808
Consent and Participation
Consent to receive marketing text messages is not required as a condition of purchasing goods or services.
We respect communication preferences and process opt-out requests as required by applicable law.
Wireless carriers are not liable for delayed or undelivered messages.
Privacy
Your mobile information is governed by this Privacy Policy.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties for their marketing or promotional purposes.
Full Privacy Policy: https://spacemanager.com/privacy-policy/
16. Contact Information
For questions, concerns, requests, or additional information about our Privacy Policy or messaging practices, please contact:
SpaceManager Closets
10633 W Little York Road, Suite 150, Building 1
Houston, TX 77041
Phone: (713) 688-8808
Email: admin@spacemanager.com
Website: https://spacemanager.com
Effective Date: October 31, 2026
